Overview
2nd Line Support Engineer — Teddington — Up to £40k — MSP Experience essential
Are you a problem-solver with a passion for technology and keen to get involved in project work?
Our client is on the hunt for a skilled 2nd Line Support Engineer to join their growing IT support team in Teddington. If you've got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies - this could be your next big move.
In this role, you'll be the go to expert for a diverse client base across multiple sectors. You'll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions.
Key Responsibilities
* Deliver 2nd line technical support across multiple devices, platforms, and services.
* Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure.
* Manage and resolve support tickets within SLAs.
* Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive).
* Support Google Workspace environments.
* Manage Azure AD: user admin, conditional access, group policies.
* Deploy and maintain devices with Microsoft Intune (Windows, macOS, iOS, Android).
* Monitor and respond to security alerts via Microsoft Defender and other tools.
* Maintain asset records, device compliance, and endpoint health.
* Provide both remote and in-person support.
* Contribute to process improvements and infrastructure upgrades.
Key Requirements
* Proven MSP environment experience (non-negotiable).
* Strong knowledge of:
* Microsoft 365 admin & support
* Azure Active Directory
* Microsoft Intune / Endpoint Manager
* Microsoft Defender security suite
* Hands-on experience with Windows, macOS, Android, and iOS support.
* Solid troubleshooting skills across networks, infrastructure, and applications.
* Firewall monitoring and security event handling experience.
* Confident supporting both remote and on-site users.
* Hardware builds and deployments.
Desirable but not essential
* Microsoft certifications (MS-100, AZ-104, MD-102).
* Google Workspace expertise.
* Experience with Autopilot and device provisioning.
* PowerShell scripting skills.
Perks & Benefits
* Private healthcare schemes.
* Career development with funded certifications.
* Supportive, collaborative team culture.
* Regular social events
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