Join to apply for the Incident Response Coordinator role at Global Payments Inc.
Get AI-powered advice on this job and more exclusive features.
Description
As part of the Global Cybersecurity Incident Management (GCIM) team, you will coordinate containment, eradication, and post-incident activities for critical cybersecurity incidents. You will play a key role in the Incident Response Team (IRT), overseeing, validating, and documenting containment efforts, acting as a point of escalation for our Global Security Operations Center (GSOC). Post-incident, you will engage with key stakeholders for Root Cause Analysis (RCA) and other activities to reduce recurrence and improve response procedures.
What Part Will You Play?
* Coordinate incident response according to the security incident response plan.
* Manage post-incident activities, including scheduling and leading Post Incident Reviews (PIR), documenting RCA, and tracking preventive actions.
* Provide 24x7 on-call incident management support on rotation for critical incidents.
* Stay updated on emerging threats affecting the organization’s assets, third-party solutions, and network configurations.
* Communicate with executives during incidents regarding security issues.
* Coordinate remediation efforts from the organization’s Bug Bounty Program with whitehat researchers.
* Work with Risk Management to document risks and issues identified during post-incident reviews.
* Maintain knowledge of security frameworks and regulations such as PCI, HIPAA, GDPR, PII, NIST CSF.
* Collaborate with Legal and Privacy teams on critical data security incidents.
* Participate in reviews and assessments to recommend security improvements.
* Follow established runbooks for daily incident response activities.
What Are We Looking For in This Role?
Minimum Qualifications
* Bachelor's degree in Computer Science, Information Security, or related field, or relevant work experience.
* At least 2 years of experience in Incident Management or Response.
* Knowledge of network operations, system administration (Unix, Linux, Mac, Windows), security tools, and cloud technologies.
Preferred Qualifications
* ITIL V4 certification.
* Security certifications like Security+, SSCP, CISM, CISA, GSEC, GCIH.
* Knowledge of security compliance standards such as PCI, GDPR, NIST.
* Cloud certifications (e.g., AWS, Google Cloud).
* Experience with Google Workspace and JIRA.
Desired Skills and Capabilities
* Strong communication skills.
* Ability to persuade and facilitate discussions.
* Problem-solving and relationship-building skills.
* Knowledge of incident response phases and emerging threats.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job functions: Information Technology
* Industries: Financial Services, IT Services, IT Consulting
#J-18808-Ljbffr