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Company Description:
Our client is a prestigious fine jewellery and watch brand who are opening a new boutique store in Dartford.
Location:
Bluewater Shopping Centre, Dartford
Responsibilities:
* Manages all boutique operations, ensuring compliance with guidelines for inventory, cash, security, and store opening/closing.
* Ensures adherence to internal control policies.
* Oversees store expenses and maintenance.
* Leads the team in building long-term client relationships.
* Sets and tracks clienteling goals for outreach, appointments, and sales.
* Collects quality client data and leverages it to personalize client interactions and grow the business.
* Plans and coordinates events aligned with brand strategy, assessing ROI.
* Delivers outstanding service to all store visitors.
* Represents the brand values as a passionate ambassador, both in-store and at events.
* Maintains luxury standards for grooming, attitudes, and visual merchandising.
* Networks with local influencers.
* Supports team members on the floor, providing immediate feedback and development.
* Identifies and hires new team members.
* Actively participates in sales, driving boutique performance to meet targets.
* Analyzes retail KPIs to identify business opportunities and creates action plans.
Requirements:
* Experience in managing luxury retail operations
* Innovative business leader with a focus on achieving results
* Strong interpersonal, communication, and presentation abilities
* Motivational leader skilled in coaching and developing high-performing teams
* Client-focused approach, dedicated to recruiting new clients and expanding the active client base
* Adaptable manager capable of multitasking in a dynamic environment and handling various roles based on business needs
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