Senior Services Coordinator
Cardiff (Hybrid - 3 days office-based) | Full-time
Superb Benefits Package
Are you experienced in utilities or bureau services and ready to step into a role where you can make a real impact? This is an exciting opportunity to join a fast-paced, collaborative team supporting a diverse property portfolio, where your expertise will help drive accuracy, reduce risk, and deliver exceptional service.
The Role
You'll take ownership of utility account management, ensuring data accuracy, resolving complex billing queries, and maintaining portfolio completeness. Alongside this, you'll play a key role in supporting team performance-sharing knowledge, mentoring colleagues, and contributing to continuous improvement across processes and systems.
Key Responsibilities
1. Manage and maintain utility accounts, ensuring complete and accurate portfolio data
2. Process and log invoices, maintaining reliable records and audit trails
3. Investigate and resolve billing queries and debt issues efficiently
4. Act as an escalation point for complex account queries
5. Monitor and manage tickets, ensuring timely updates and resolution
6. Identify risks such as missing invoices and take proactive action to resolve them
7. Support team workload planning and prioritisation
8. Contribute to process ...