Location:
London - Sidcup - On-site only
Salary:
£40,000 – £55,000 DOE + benefits
Company:
House of Willow Alexander
About Us
House of Willow Alexander is building the modern British institution for sustainable home & garden living. From our award-winning gardens to home services, digital products, and the HoWA+ membership platform, we're combining design, technology, and sustainability to reimagine how people care for their homes.
We are now looking for a
Systems & Tech Manager
— someone who can design, manage, and scale the systems that powers the House. This is a pivotal role for a commercially minded, technically fluent operator who can bridge vision and execution.
What you'll do
* Web & platform management
* Oversee all HoWA websites (WordPress/WooCommerce), ensuring they are functional, secure, and high-performing.
* Manage and optimise business platforms, CRM, ServiceOS, payments, logistics).
* Systems integration & automation
* Build and manage API connections between platforms to ensure seamless operations.
* Identify opportunities for automation to improve efficiency across teams.
* AI & app development
* Lead AI integrations into customer booking and diagnostic flows.
* Work with external agencies to build and launch our first customer-facing app.
* Develop the framework for the
House Brain
— our centralised AI-powered operating system for home & garden services.
* Performance & scaling
* Ensure site speed, accessibility, and security standards are met across platforms.
* Create new microsites, landing pages, or flows to support new services and verticals.
* Collaboration
* Partner with designers, marketing, and operations to bring campaigns and customer journeys to life.
* Translate brand ambition into practical, scalable digital systems.
* Future-proofing
* Stay ahead of emerging tech trends and recommend new platforms or integrations that will support scale.
Key Responsibilities
* House Brain Ownership
→ Build and maintain the central data layer (services, customers, jobs, sales, memberships, products).
* Systems Development
→ Build and optimise scheduling, CRM, and workflow tools for ops, sales, and finance.
* Tech Infrastructure & Security
→ Manage access, roles, permissions, and GDPR-compliant governance.
* Project & Vendor Management
→ Oversee external developers and system integrators.
* Commercial Impact
→ Deliver dashboards, automate reporting, and support the HoWA platform roadmap.
About You
* 4+ years' experience managing digital platforms, systems, or development projects.
* Strong knowledge of WordPress/WooCommerce and business tools like
* Proven track record in API integrations and platform automation.
* Experience in working with external developers/agencies on apps or digital products.
* Commercially minded problem-solver who balances precision with speed.
* Curiosity and drive around AI, automation, and digital transformation.
* A
systems thinker
who can connect tools, data, and workflows.
* Technically fluent
with SaaS, APIs, and integrations.
* Commercially minded
— knows tech is valuable only if it saves money or drives growth.
* Data-driven
with strong reporting and dashboard skills.
* Experienced managing vendors, contractors, or dev teams.
What We Offer
* Salary:
£40,000 – £55,000 DOE
.
* The chance to
build the House Brain
— the system that will underpin a national platform.
* Exposure to leadership, investors, and strategic decision-making.
* A creative, entrepreneurial culture that values design, sustainability, and innovation.
How to Apply
If you're excited about building systems that scale a brand into an institution, we'd love to hear from you. Apply here on LinkedIn or email us at [insert email].