Job Opportunity: Customer Service and Sales Advisor Our client, located in the centre of Elgin, is seeking an exceptional Customer Service and Sales Advisor to join their engineering team. This is a permanent position that offers an excellent salary and benefits. Are you a Customer Service Advisor with outstanding phone skills who enjoys helping others? Do you have the confidence to handle complex issues while providing first-class support? Can you stay organised in a fast-paced environment Responsibilities: - Addressing customer telephone inquiries promptly and professionally. - Scheduling routine maintenance appointments with customers while effectively managing engineers’ diaries. - Assessing engineer availability and arranging appointments for non-routine maintenance (e.g., breakdowns). - Inputting accurate updates on maintenance records. - Monitoring the progress of open jobs to ensure they are addressed promptly. - Liaising with engineers. - Raising purchase orders for parts and booking deliveries into stock. - Creating invoices. - Performing any other general administrative duties as required. Skills and Experience Required: - Excellent time management skills and the ability to multitask, prioritise work, and remain calm during busy periods. - Strong attention to detail and problem-solving abilities. - Proficient computer skills, including experience with MS Office applications. - Excellent written and verbal communication skills, including a pleasant telephone manner. - Experience in an engineering environment would be advantageous The successful Customer Service Advisor will receive a salary ranging from £25,000 to £27,000, along with a comprehensive benefits package. Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.