Customer Success Manager - Sheffield - office-based
This is an exciting, newly created opportunity, working in a small office team for a successful international engineering business.
Supporting the Managing Director, you will help to drive excellence in both internal operations, and external interactions with clients; ensuring contracts and quotations are effectively administered and negotiated. Experience required includes strong process management/office management, business-to-business customer service, and contract management.
Benefits include:
24 days holiday + bank holidays
Pension scheme
Healthcare assistance scheme
Free, on site parking in Sheffield
Career development opportunities
Youll act as the vital link between our engineering experts and commercial sales team
making sure contracts are robust and commercially sound, while streamlining the sales process and customer journey to deliver the highest standards of efficiency and service.
Responsibilities:
This role will involve hands-on management of all aspects of the companys internal operations, focusing on:
Project management of the end-to-end customer journey
including operational and contractual elements
IT system efficiency and continuous improvement
Office management
Experience required:
Hands-on experience of customer relationship management and customer journey within a business-to-business environment
co-ordinating the customer journey from initial enquiry through to final invoice
Experience managing internal operations such as IT contracts, internal processes, HR, and facilities.
Substantial administrative experience with a highly organized cross-functional approach
Able to build effective working relationships and work closely with a small team
Strong problem-solving and decision-making skills
Proficiency with MS Office and broad experience of computerised systems to include ERP, CRM etc.
Comfortable in an office-based, rather than hybrid, role.
You will ideally also have:
Some exposure to commercial compliance requirements for instance within a regulated industry/products
Experience in engineering, construction, or professional services sector/s.
Experience reviewing contracts and understanding contract law, challenging clauses and ensuring good commercial outcomes.
Previous experience implementing new IT systems/digital efficiencies
Basic HR experience - such as onboarding and employee lifecycle management
This is a newly created role, pivotal to future development of the business and in its operating processes and procedures.
The role will allow for personal professional development as the business grows and explores new revenue streams and internal systems. It will allow you to develop your own skills in a friendly and professional working environment.
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