✍️ Technical Author / Writer - Okta & Entra Security Location: Portsmouth (2 days per week onsite) Type: Contract ️ Start Date: ASAP Key Responsibilities Create, update, and review Okta and Entra documentation across multiple SaaS applications. Develop and maintain: * Knowledge Articles (KAs) - for Okta, Entra, and Service Desk * Service Overviews (SOs) * Technical Run Manuals (TRMs) * Technical Recovery Action Plans (TRAPs) Ensure documentation meets organisational standards for accuracy and accessibility. Support ServiceNow operations by analysing and submitting documentation-related requests. Validate and manage Okta User Groups, and assist with creating Entra User Groups where required. Collaborate with security, service desk, and engineering teams to maintain up-to-date information. Skills & Experience Proven experience as a Technical Author / Technical Writer within IT or cybersecurity environments. Strong understanding of Okta, Microsoft Entra, and identity management solutions. Familiarity with ServiceNow workflows and documentation management. Excellent attention to detail and ability to convey complex technical information clearly. Strong communication and collaboration skills, with experience working in cross-functional teams.