Lead Service Designer - Universal Credit
We are seeking a Lead Service Designer to shape the future of Universal Credit by aligning user needs with departmental objectives, policy outcomes, and product strategy.
Key Responsibilities:
1. Lead service design initiatives, ensuring alignment with user needs and departmental goals.
2. Facilitate collaboration across teams to define and evidence service design concepts.
3. Engage senior stakeholders to influence decision-making and strategic alignment.
4. Produce high-quality service design artefacts to communicate approaches and recommendations.
5. Promote best practices and foster a strong, open design culture within teams.
6. Mentor designers and support capability building within the service design community.
7. Contribute to the recruitment and development of the DWP Service Design team.
About the Role:
This role offers the opportunity to make a significant impact on people's lives across the UK. As a Lead Service Designer, you will help evolve services to better support millions of users, working closely with Product Managers and the Strategy team. You will champion user-centred design and drive improvements for positive outcomes, collaborating across digital, policy, legal, and other teams.
Join us in DWP's Working Age Services to design and build high-quality services, including Universal Credit, that enable working-aged people to access support. Working in DWP Digital, you'll be part of a team using innovative technology to serve nearly every person in the UK at critical moments.
Salary and Benefits:
* Up to £77,740 (national) / £83,957 (London) plus 28.97% employer pension contributions
* Hybrid working, flexible hours, and a healthy work-life balance
* Generous leave entitlements starting at 26 days, rising to 31, plus up to 3 extra days on flexi-time
* Public holidays and a broad benefits package including:
o Recognition awards and digital leadership accolades
o Flexible working policies
o Volunteer and charitable leave
o 'I Can Be Me in DWP' inclusivity initiatives
o Discounts, interest-free loans, sports and social activities
o Professional development opportunities
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