Responsibilities
1. Ensure the safety of all persons on site
2. Order all kitchen and goods for resale supplies from designated suppliers.
3. Maintain upkeep of all kitchen HACCP records at all times and to required standard.
4. Prepare, cook and serve meals, manage and organise café assistants to deliver high quality customer service.
5. Menu creation and design to achieve and maximise Gross Margin.
6. Liaise with and manage external bookings of meeting rooms.
7. Manage the front of house team to ensure excellent customer experience.
8. Supervise and identify training needs of colleagues to ensure excellent customer service.
9. Strive to develop and improve the customer experience
10. Ensure the service in the café and restaurant area is maintained to a high standard
11. Maintain the food hygiene standards, upkeep and tidiness of the kitchen, retail and restaurant areas in accordance with DCWW Food safety procedures.
12. Engage with customers as an ambassador of Welsh Water
Who you'll work with
* Internal
o Attraction Manager
o Catering Manager
o Marketing and Communications
o Volunteer Manager
o HR & finance team
o Facilities management team
o Any DCWW group using the VC as a meeting venue
* External
o Local community & visitors
o Welsh Government, Local Authorities, and other regulatory bodies
o Event organisers
Knowledge, Skills and Experience
1. Commercial catering and kitchen supervisory experience
2. Practical health & safety and food safety experience
3. Catering / Retail customer service knowledge
4. Ability to work on own initiative, and manage a team
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities.
Contract: permanent role (37 hours / week). This role is for daytime hours, working 5 days per week out of any 7 (rota created in advance). Set pattern. Some weekends. Café open 8.30am-6pm during summer and slightly earlier times during winter.
We offer: Staff Discounts at our visitor attractions, Full training given and uniform provided, Beautiful working location, Flexible working hours. Dŵr Cymru Cyf, a not-for-profit company. Registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT.
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