Job Description
Role: Renewals & Customer Service Representative\n\nLocation: Liverpool, Hybrid\n\nWorking hours: 37.5 hours per week 09:00am - 17:30pm, 1 in 3 Saturdays 09:00am - 17:30pm\n\nSalary: £25,877 - £27,515 plus up to £2,000 performance related bonus per annum\n\nThe Renewals & Customer Service Representative role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.\n\nThe Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.\n\nThrough full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.\n\nWhat you will be doing:\n\nReviewing an allocated renewal invite list\nInvite policies compliantly.\nCheck policy data accuracy\nEnsure client records are updated appropriately\nReview a fair analysis of the market\nHandling Inbound & Outbound Calls\nRenew Policies motor policies compliantly\nAuto Renew motor policies compliantly\nSell Added Value Products Compliantly\nRespond to Customer Renewal QueriesWhat we're looking for: \n\nExcellent IT and data entry skills\nGood standard of numeracy and literacy\nAbility to communicate well\nGreat attention to detail\nExcellent administration skills\nPrevious sales or customer service experience\nInsurance experience is preferable but not essential as full training will be provided\nExcellent customer service skills, incorporating a confident and pleasant phone manner\nGood organisational skills and ability to prioritise own workload effectively\nTarget driven\nProficient computer skills including Microsoft Excel, word and Outlook.\nHighly self-motivated\nPro-active thinker, able to solve problems independently as they arise\nAbility to communicate well at all levels both verbally and in writing\nPolite and professional\nWork to targets/KPI\nTeam PlayerWhy Acorn Insurance?\n\nAcorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:\n\nWellbeing:\n\nEnhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)\nEnhanced paternity pay and 16 weeks full maternity pay.\nColleague Assistance programme offers a suite of wellbeing services such as: \n6 Free Counselling sessions per year\nUnlimited access to a telephone councillor 24/7\nAccess to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.\nNetwork of internal qualified mental health first aiders are available to provide support to colleagues.Financial:\n\nA core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner\nAbility to access your earnings before payday via Dayforce Wallet.\nCompany pension scheme\nRefer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.\nAccess to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.\nAbility to give back.
You can opt into donating money to charity to climate positive organisations directly from your salary.Reward, Recognition and Culture:\n\nLong Service Award paid on 5,10- and 15-years' service\nA reward and recognition hub to celebrate and reward colleagues and peers.\nConsistent and engaging company events including company awards, competitions and charity fundraisers.\nBudgets for department leaders to use for social and engagement events.Please click the 'APPLY' button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Contract Renewals Specialist, Subscription Renewals Coordinator, Customer Renewals Manager, Renewal Account Manager, Client Renewals Executive, Customer Success & Renewals Specialist, Customer Support Representative, Customer Service Representative, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Customer Care Agent, Client Retention Specialist, Subscription Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Service Renewal Representative may also be considered for this role