Resident Liaison Officer / RLO
NW London
We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience.
Requirements:
Experience of working within a Resident liaison officer / RLO environment is essential
Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable
Knowledge of Planned Works is desirable
Salary: £30,000 - £33,000