To assist at the front desk of the Food Bank, welcoming clients, reassuring clients who find their situation overwhelming, and asking appropriate questions sensitively on a one-to-one basis.
To record all new referrals, whether self or professional, and inform clients of when and where to collect their parcels.
To maintain regular communication with referral agencies, respond to queries and issues, and ensure they understand the referral system.
To provide clients with appropriate information regarding access to the Food Bank and transitioning to the Community Shop.
To collate Food Bank statistics and data weekly for the Coordinator.
To update the register weekly.
To update case notes weekly and file them appropriately.
To compose letters for clients when required.
To produce promotional materials, including leaflets and posters, as needed.
To oversee the paperwork associated with the Christmas period.
To assist the Facilities and Stock Manager with preparing the Food Bank racks for volunteers to fill with stock before opening.
Finance
To manage the stationery and equipment budget.
To purchase stationery and equipment required for the efficient functioning of the Food Bank and Shop.
To ensure all receipts, financial donations, and Community Shop money are collected by Finance for proper accounting.
To be a named First Aider on site.
To work in the Community Shop when there is a shortage of staff or volunteers.
Location
Sheffield
Type of Contract
Part Time
Hours
22.5 hours per week
We have up to a 2-month transition plan to shadow the current post holder, with an ideal start date the week beginning 13th October 2025.
Closing Date
12-09-2025
How to Apply
If you would like to discuss the role, please contact John initially by email: jtrhull@outlook.com
To request an Application Pack, please email: lily@manorandcastle.org.uk
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