Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Restaurant Supervisor at Vespers.As one of the areas finest restaurants, Vespers is located in the luxurious setting of the five-star Culloden Estate and Spa. Winner of Good Food Irelands Food Lovers Choice Award 2024 and two Rosettes for Culinary Excellence in 2025, Vespers offers a gastronomic journey through Northern Irelands finest produce.Supported by our Restaurant Manager, Robyn Cole, you will assist in providing day-to-day supervision of our food and beverage team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.The successful candidate will have worked in a high-quality hospitality environment and be able to support team members to achieve success whilst delivering an exceptional standard of service to our guests. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Restaurant Supervisor you should have a flexible approach.In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits, click here.Hastings Hotels is an equal opportunities employer.We reserve the right to apply enhanced shortlisting criteria. About The RoleTo take responsibility for the effective supervision of the restaurant employees, to ensure an efficient operation and delivery of Hastings product and service standards.To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.To ensure all Restaurant employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.To ensure all restaurant employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.To ensure you and the team assist guests with any reasonable request for hotel services.To ensure you and the team respond to complaints and find the appropriate solution.To ensure the security of restaurant and storage areas is maintained at all times.To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to Hastings standards.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.To act as Duty Manager when required and respond to guest enquiries or escalate where appropriate.Any other duties as required by Management including supporting other outlets within the hotel.Required CriteriaRight to work in the United KingdomEducated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics.Previous experience in a food and beverage role.A professional appearance.Ability to deliver an exceptional standard of customer service.Excellent attention to detail.Desired CriteriaEducated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or working towards.Previous supervisory experience gained in a high-quality establishment.Experience of fine-dining.WSET Trained or interested in pursuingSkills NeededHospitality, Wine Skills, Food Service Skills, Exceptional Customer Service SkillsAbout The CompanyHastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests... and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.Company CultureOur guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...Company BenefitsWe offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee AppSalary£26,390.00 per yearSkills:Hospitality Wine Skills Food Service Skills Exceptional Customer ServBenefits:Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room ratesWHJS1_NI