JOB DESCRIPTION
Count on Me – We know what to do, we make it easy, we do our part and we care
Job Title: FT/PT Quality Assurance Associate
Success Factors Job Code:
Department: Center Store (Grocery)
Reports To: Assistant Store Manager
Where Applicable: Evening Manager
Primary Purpose:
Provide our customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual. Minimize shrink through proper utilization of standard practice.
Duties and Responsibilities:
* Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
* Courteous and helpful to other associates
* Sweep and clean floors on nights with no scheduled vendor services
* Weekly cleaning of Produce, Market and Deli Departments
* Clean and organize the store mop room
* Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
* Follow QA daily check list and sanitation standards set by Food Lion
* Follow current Standard Practices regarding cleanup of Hazardous Waste product
* Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
* Understand and follow Food Safety and Workplace Safety guidelines and procedures
* Observe and correct all unsafe conditions that could cause associate or customer accidents
* Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
* Ensure compliance with local, state and federal regulations
* Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
* Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
* Perform all other duties as assigned
Qualifications:
* High school graduate or equivalent preferred
* Excellent interpersonal, organizational, communication and customer service skills
* Ability and willingness to learn multiple tasks and technical requirements of the job
* Ability to use technical information to solve problems
* Must meet minimum age requirements to perform specific job functions
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:
* Ability to use computers and other communication systems required to perform job functions
* Perform repetitive hand and arm motions
* Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
* Pull or push up to 75 lbs. on occasion
* Stand 100% of the time, frequently walking short distances
* Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
* Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
* Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
* Meet established volume activity standards for the position
* Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
* Have sufficient visual ability to check ID cards, checks, invoices and other written documents
08/24/2021: Change in job code from 131/132 to SF job code