Senior Administrator / Business Support – Access Mental Health
The closing date is 16 April 2026
We are looking for a Senior Administrator / Business Support to join our busy and friendly Connection and Retreat teams. Are you organised and adaptable, with a keen eye for detail? Do you thrive on working at pace and able to multitask? Have experience of providing business support, communicating with a range of people and services and reporting performance and service data? Then this could be just the job for you!
Connection is a 24/7 mental health crisis support service, and the Retreats offer an out‑of‑hours safe space to seek face‑to‑face support. More information can be found at: Access Mental Health Dorset.
You will ensure the delivery of comprehensive administrative support and routinely provide business and performance reports using a number of data systems. This is a diverse role, with a range of responsibilities across administrative and business support, and flexibility of thought and approach, and ability to prioritise and communicate effectively is a must‑have.
This is a full‑time permanent post, but we would consider part‑time applications with a minimum of 30 hours. Flexible working requests will always be considered. The main base is at St Ann’s Hospital – complete with office with sea view.
In order to fairly assess suitability at shortlisting, please state if AI has been used in order to complete your application. We strongly encourage, wherever possible, applications to be in your own words.
Main duties of the job
To take overall responsibility for the provision of a professional, efficient and confidential administration service ensuring all correspondence is treated with tact, diplomacy and confidentiality at all times.
To liaise with other members of the Access Mental Health teams to organise and deliver a safe and efficient office system to support sound patient care, consistent with good clinical guidance, whilst helping the team to achieve targets and complete timely returns of information.
To support clinicians and service manager with their work, including typing clinical letters and organising appointments.
Be responsible for compiling agendas for the relevant business meetings and taking minutes for those meetings.
To produce reports around various aspects of service performance and delivery.
To maintain excellent interpersonal and communication skills to ensure effective working relationships at all levels, internal and external to Dorset HealthCare NHS Foundation Trust, including NHS and non‑NHS organisations across the national health community.
There are some secretarial duties associated with this role but the main duties will be supporting the Service Manager and Team Leaders within the Open Access services to maintain standards of service delivery through the close monitoring of data. Data collection and and report writing is an essential skill and previous experience an advantage.
About us
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We’re a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000‑strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We’re all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over‑reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Person Specification
KNOWLEDGE, SKILLS AND TRAINING
* RSA III typing or equivalent
* Good level of IT literacy – equivalent to ECDL
* Previous P.A /Admin coordinating experience
JOB SPECIFIC EXPERIENCE
* Experience of office work/similar environments
* Experience of managing work rosters
* Ability to work under pressure and to tight deadlines
* Previous NHS experience
PERSONAL QUALITIES/ATTRIBUTES
* Experience of minute taking
* Experience of working in a multi‑disciplinary environment.
* Demonstrate clear communication skills.
* Ability to write reports and presentations
Car owner/driver
* Car owner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Dorset HealthCare University NHS Foundation Trust
£28,392 to £31,157 a year p.a./pro rata for part time
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