As part of the Student Solutions Centre Team, the Student Centre Assistants ensure the delivery of a seamless, high-quality, and consistent support and experience offer to our students throughout their studies.
The Team of Student Centre Assistants provide front-line advice and triage to students along with administrative support to the Student Life teams.
The role is hybrid with the majority of the working week based on campus. A flexible approach to work is required, including occasional evening and weekends, when necessary.
Responsibilities
* Provide efficient and outstanding customer service experience right from the initial point of contact.
* Provide front-line advice and triage to students along with administrative support to the Student Life teams.
* Provide reliable, efficient and effective administrative support to the specialist staff and their service functions.
Qualifications
* Extensive customer service experience to deliver excellent customer care, take ownership of customer queries and ensure resolution.
* Administrative expertise to provide reliable, efficient and effective administrative support to the specialist staff and their service functions.
* Proven team-working skills to contribute fully to a team focused on service delivery within a fast-paced environment and liaising with wider teams within Student Life to ensure queries are appropriately resolved.
Benefits
* Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
* Excellent training and development opportunities.
* A generous annual leave scheme with 25 days bookable leave and a further 13 days bank holiday and University Closure days.
* Everyday discounts to a number of activities and retailers.
* Great family friendly policies.
* On site gym and pool with discounted staff membership available.
Further information on our Benefits and Rewards can be found on the university website.
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