Summary An exciting opportunity to join a friendly and busy GP practice as an Apprentice Care Navigator. The successful applicant will undertake a wide variety of administrative duties to assist in the smooth running of the surgery and prepare them for future employment. Wage £14,918.80 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday to Friday - 37.5 hours per week, working hours TBC 37 hours 30 minutes a week Start date Monday 28 July 2025 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work You will be an integral member of our care navigator team involved in a variety of tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. This is an exciting and challenging role, and the successful application will gain experience in all aspects of the role, being supported by our Reception Manager and the and management team. Duties will include: To provide general administrative support for the Practice, including the following: Receive patients at reception and make appointments using the clinical system Taking phone calls and messages, referring calls to others as required (upon completion of extensive training) Respond efficiently and courteously to all queries and requests for assistance from patients Signposting patients to the correct clinician/health professional Working alongside the clinical team and NHS professionals working in external healthcare settings To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring: Patients access the primary care services they require in a timely fashion Visitors sign in and out and the member of staff they are seeing are advised of their arrival The tidiness of the waiting room and the safety of patients in the waiting room Queries are answered or passed to an appropriate member of staff in a timely fashion Database management To provide general assistance and administration to the practice clinical and leadership teams, including: Accurately updating patient records using our clinical system Acting as requested by the clinical team Phoning patients to arrange/rearrange appointments and/or confirm test results. Supporting the provision of a seamless co-ordinated service through good communication and any other tasks/duties as requested by the Partners, Practice Manager or Reception Manager Where you'll work STALHAM ROAD HOVETON NORWICH NR12 8DU Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation POULTEC TRAINING LIMITED Your training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Your training plan Customer Service Practitioner Level 2. Requirements Essential qualifications GCSE in: English (grade 4) Math's (grade 4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Administrative skills Number skills Analytical skills Logical Non judgemental Physical fitness About this company We are a friendly practice located near the Norfolk Broads offering services to approximately 10,000 permanent residents, and the many people that come to the central Broads area during the summer months. We have six GP's (4 male and 2 female) and 4 Nurse Practitioners as well as Practice Nurses and Healthcare Assistants. We are a teaching practice and offer training for Registrars and Medical Students and are also registered to undertake research activities. We are constantly looking at ways to improve our performance so that we offer the best service possible to our patients. We have an active Patient Participation Group who helps us to review and develop our services. http://www.hovetonandwroxhammedicalcentre.nhs.uk (opens in new tab) After this apprenticeship Potential full-time employment. Ask a question The contact for this apprenticeship is: POULTEC TRAINING LIMITED The reference code for this apprenticeship is VAC1000329435.