Customer care professional

Job Description

Key Responsibilities:

* Ensure all orders are placed and validated accurately within the order cut-off time.
* Manage order processing, customer contact, liaison with 3PLs and market functions, and customer master data.
* Maintain and manage EDI orders, review EDI blocked orders, and manage customer portals and catalogues.
* Create backorder and delivery notification reports.
* Manage email inbox, responding quickly and efficiently to queries and requests.
* Perform daily order checks to ensure order blocks are maintained and updated to avoid delays.
* Respond to customer telephone calls, ensuring queries are answered as efficiently as possible.
* Measure success through clear objectives and KPI reports to support daily activity and performance measurement.


Skills & Experience:

1. Demonstrates a sense of urgency in ensuring work is completed quickly and accurately.
2. Strong communication skills, both oral and written, ensuring desired outcomes are understood and achieved.
3. Good interpersonal skills, able to interact at all levels and develop relationships within the organizational structure to assist in goal achievement.
4. Ensure all work is completed within required deadlines and all audit reporting is actioned.
5. Coordinate and assist with audit requirements.