Credit Controller - 12-Month FTCLocation: Manchester Working Pattern: 2 days office / 3 days remote Department: Working Capital - FinanceContract Type: Full Time, 12-Month Fixed Term The Role: An excellent opportunity has arisen for an experienced Collections Specialist to join a fast-paced Working Capital team. This role involves managing a high-volume caseload, supporting senior stakeholders, and overseeing the end-to-end debt collection process. You will be responsible for driving cash collection performance, improving aged debt positions, and providing clear reporting and analysis. This position requires strong communication skills, professionalism, and the ability to work independently while building collaborative relationships with clients and internal teams. Essential Skills & ExperienceTechnical & Professional Proven Credit Control / Collections experience (professional services experience desirable) Strong communication and negotiation skills, including engaging with senior stakeholders Ability to manage and prioritise a large, varied caseload Proficient user of Excel Working knowledge of 3E, Elite Collections, or similar finance systems (advantageous) Key Responsibilities Collect outstanding invoice debt in line with the company's collections strategy and monthly targets Hold regular meetings with internal stakeholders and clients, supported by clear reporting Follow up on overdue invoices via telephone, email and letter within agreed timeframes Promptly escalate non-payment to the appropriate internal teams Maintain accurate notes and status updates within internal systems Resolve queries from fee earners, clients and Finance teams Use systems such as 3E, Axxia, iManage and Visual Files to investigate and resolve queries Build strong knowledge of your ledger and accurately forecast month-end positions Maintain up-to-date process documentation to ensure consistency Support ad-hoc projects aimed at improving cashflow and reducing aged debt Competencies Methodical approach with excellent attention to detail Ability to establish and maintain strong internal and external relationships Confident influencing and negotiation skills that drive positive payment outcomes Ability to work under pressure while maintaining accuracy Team-focused attitude with a strong appreciation of the value of Credit Control What's in It for You? Modern, flexible working: 2 days office / 3 days remote Career progression and professional development opportunities Inclusive, supportive team culture with a focus on wellbeing Attractive benefits package including lifestyle discounts, wellbeing programmes, life assurance, season ticket loans and more* What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk