Job Purpose
We are seeking a highly experienced and dynamic Supervisor to lead the front‑of‑house and security service delivery at 30 Duke Street. This role combines leadership, customer experience, concierge, and security oversight, ensuring a seamless, premium workplace and visitor experience. Acting as the on‑site Supervisor, you will lead and inspire a team while maintaining a safe, welcoming, and highly professional environment for all customers, guests, and stakeholders.
As part of the wider Piccadilly Estate operation, the Supervisor will be expected to work collaboratively with colleagues across multiple buildings, fostering strong professional relationships and promoting a "One Team" culture. The role requires a proactive approach to communication, knowledge sharing, and mutual support, ensuring consistency of service delivery and operational excellence throughout the estate. The Supervisor will act as an ambassador for both 30 Duke Street and the wider estate, contributing to a cohesive and customer‑focused team environment.
* You will be responsible for delivering a 5-star service, driving standards, and ensuring the building operates efficiently, safely, and in line with client expectations.
* Maintain consistent service delivery standards, ensuring all operational, customer experience, and security expectations are upheld at all times.
* Quickly adapt to different sites and teams, integrating effectively to support business needs and client requirements.
* Manage and monitor all customer deliveries comprehensively, ensuring daily delivery activity remains within agreed capped allowances and in line with site procedures and operational requirements. Escalate any breaches, trends, or non‑compliance in a timely manner. Knowledge and understanding of Section 106 agreements and associated delivery restrictions is desirable.
* Conduct regular audits of all managed platforms and systems to ensure compliance, accuracy, operational efficiency, and adherence to company standards and procedures. Produce audit findings and support corrective actions where required.
Key Responsibilities
Leadership & Team Management
* Lead, manage, and inspire the Guest Ambassador team.
* Oversee daily operations including shift planning and rota management; ensure robust shift handovers.
* Provide coaching, training, and development; act as a role model at all times.
Customer & Workplace Experience
* Deliver a proactive 5-star front‑of‑house experience.
* Act as main point of contact for occupiers and visitors.
* Build strong stakeholder relationships.
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