LOGIX is a leading PC building company dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. Position Overview: As a PC Technician at LOGIX, you will play a crucial role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships. You will also work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level of quality and performance. Testing and Troubleshooting: Perform comprehensive testing on assembled PCs, including stress tests, to ensure functionality, stability, and performance meet LOGIX standards. Technical Support: Handle customer inquiries and technical support calls, providing prompt, professional, and accurate solutions to hardware and software issues. Diagnostics and Repairs: Diagnose and repair hardware problems in customer PCs, including component replacements and software troubleshooting. Inventory Management: Assist in maintaining an organized inventory of PC components, tools, and supplies, ensuring all parts are accounted for and in good working order. Customer Interaction: Provide excellent customer service during all interactions, including educating customers on their systems, addressing concerns, and following up on repairs or builds. Documentation: Maintain detailed records of builds, tests, repairs, and customer interactions in our internal systems. Quality Control: Ensure all completed PCs meet LOGIX’s quality standards and are ready for delivery or pickup. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £15,507.50 per annum 39.5 hour working week, Monday-Friday Competitive salary and performance-based bonuses. Health, dental, and vision insurance. Employee discounts on custom PCs and accessories. Opportunities for professional growth and development. A dynamic and supportive work environment with a team of tech enthusiasts. This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Potential to secure a full-time role or progress onto a level 4 apprenticeship upon successful completion.