Position: Service Manager
Location: Hertfordshire (near Watford) commutable from London, Hemel Hempstead, St Albans, Tottenham, Epping, Watford etc. – Hybrid working available
Salary: up to £58K in your first year, plus benefits package & company vehicle
Industry: Thermal Energy & Industrial Boilers
PRS has engaged with a new client and a world leading manufacturer of products and systems provided to the Thermal Energy Sector. Due to a recent retirement from the service engineering team, we are seeking a Field Service Manager to join an exciting and thriving business, where progression and opportunity development is encouraged.
This is a senior operational role responsible for the effective management, deployment and performance of a national field engineering team, supporting a large and growing installed base of industrial steam and thermal process equipment across the UK.
You will also be a member of the Company’s management team.
The successful candidate will combine technical understanding, people leadership and operational discipline, ensuring service activities are delivered safely, efficiently and to consistently high professional standards.
The position plays a key role in maintaining the reliability and performance of customer installations while supporting the continued growth of the Service Division.
The Role
The Field Service Manager will be responsible for the day-to-day leadership and coordination of a team of approximately 16–18 home-based Service Engineers, ensuring effective utilisation of engineering resources and the consistent delivery of high-quality service support.
Key responsibilities include:
* Leading and managing the UK Service Engineer team
* Ensuring effective deployment of engineers based on skills, availability and customer requirements
* Managing the Service Scheduler
* Monitoring operational performance, engineer utilisation and service delivery standards
* Ensuring timely and accurate completion of service reports and work orders
* Supporting technical problem solving and escalation on complex service issues
* Ensuring safe working practices and advising on health and safety matters relating to service engineers
* Managing engineer performance, development and training requirements
* Supporting customer relationships and responding to service-related queries or concerns
* Working closely with internal teams including Sales, Projects and Service Coordination
* Driving continuous improvement in service processes and operational performance
The Candidate
The successful candidate will have a strong background in industrial field service operations and experience managing engineering teams in a technical environment.
You will be comfortable balancing people leadership, operational performance and customer support, with the ability to organise and prioritise work across a geographically distributed team.
Applicants should demonstrate:
* Experience in field service management or senior engineering supervision
* A strong technical background in industrial plant, process equipment or mechanical systems
* Strong organisational and people management skills
* Ability to monitor and improve operational performance
* Professional communication skills when dealing with engineers, customers and internal teams
* A structured and disciplined approach to operational management
* Confidence using digital service management and reporting systems