NHS West Midlands, England, United Kingdom
Quality & Compliance Officer
NHS West Midlands, England, United Kingdom
3 days ago Be among the first 25 applicants
Job Summary
We are currently have an exciting opportunity for an individual to join our team as a Quality and Compliance Officer. The position is for 30 hrs per week over 4 days (Monday, Tuesday, Thursday and Friday).
You will support the Practice Manager and management team, ensuring that the practice complies with all regulatory and compliance standards.
You will have a broad understanding and have proven experience in the smooth running of General Practice, as well as the ability to work independently where required, whilst observing confidentiality at all times. This role requires a good team player, with an eye for detail and accuracy in order to support the excellent patient care provided to our patients.
Working hours will depend on the right candidate but will need continuity during the working week to ensure the smooth running of the practice.
Main duties of the job
The post-holder will need to quickly become familiar with all functions of the Practice.
The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the Practice Manager and Partners. There will be a need to work closely with all staff covering all departments in order to maintain levels of local and national standards and requirements.
About Us
Haresfield Surgery is situated within the Worcester City locality boundary and provides general medical services to approximately 18,300 patients. The Practice has six partners, eight Salaried GPs, Advanced Nurse Practitioners, Registrars, GP Clinical Pharmacist, dedicated Management and a strong Nursing Team, all of which are supported by skilled Receptionists and Administrators. It is ideally located with excellent road links to surrounding towns and villages. We also have a branch surgery located just a few down the road in the rural village of Kempsey. Kempsey Surgery is a dispensing practice and looks after approximately 4,500 of our registered patients.
Haresfield Surgery prides itself with its team ethos, making it a great place to work. In its modern, purpose built building, Haresfield Surgery is able to offer its staff a working environment with comfortable rest rooms, free on-site parking and an in-house gym. Staff welfare is of utmost importance, as well as a focus on professional development and job satisfaction.
Job Details
* Reference number: A4723-25-0004
* Contract: Permanent
* Working pattern: Part-time
* Salary: Up to £29,250 pa FTE (Depending on experience)
* Job location: Turnpike House Medical Centre, 37 Newtown Road, Worcester, WR5 1HG
Key Responsibilities
* Support the Practice Manager with legal, regulatory and contractual inspections e.g. 6 Facet Survey, Notional Rent Reviews, CQC Inspections etc.
* Oversee Infection Control compliance and audit.
* Arrange Fire Safety inspections and Fire Evacuations drills. Ensure that daily, weekly and monthly fire audits are completed.
* Carry out, record and maintain all Health and Safety requirements for both sites, including audits and risk assessments for COSHH, Fire Safety, Safety in the Workplace, Water and equipment.
* Maintain register of premises issues reported by colleagues for both sites. Liaise with management to organise and support 3rd party contractors to resolve reported problems.
* Oversee Premises Management and repairs.
* Manage cleaning contract and ensure standards of cleanliness are maintained.
* Arrange PAT Testing and Calibration of relevant equipment.
* Manage Fridge Temperature Registers.
* Oversee the legionella testing and ensure the practice is complaint and safe.
* Carry out Fire Marshall duties when required.
* Manage room bookings for the practice, including external bookings of shared Boardroom facilities.
* Governance, Compliance and Quality: Manage the Policies and Procedures Register, support and administer updates and annual reviews, and help support the adoption and acceptance from the wider practice team.
* Assist with the maintenance of all processes and compliance, in preparation for CQC inspections and ongoing governance.
* Conduct internal audits, quality control checks, and participate in external inspections to maintain accreditation and certification standards.
* Assist where directed with the investigation of any incidents, errors, or complaints related to practice activities, implementing corrective actions as necessary.
* Support Management to investigate complaints and Significant Events, whilst maintaining an up-to-date register of events and outcomes.
* Support planned meetings such as Clinical Governance and PPG Meetings and provide minute-taking support where needed.
* Support and maintain and update the Business Continuity Plan.
* Liaise with Practice Manager to ensure practice has appropriate indemnity and insurance policies in place.
* Manage Risk Assessment Register.
* Information Technology: Support IT Manager to deliver and resolve IT projects, rollouts and problems inc. Patient Touchscreen and Callboard; assist with online access issues.
* Team Collaboration: Provide admin support across all multi-functional sites within the practice. Promote effective communication and teamwork.
Qualifications and Skills
* Experience in a General Practice setting is preferred but not essential, with a broad range of skills and knowledge.
* Strong organisational skills, attention to detail, and ability to prioritise tasks in a fast-paced environment.
* Trustworthy, with an ability to maintain patient and business confidentiality at all times.
* Excellent communication, interpersonal, and teamwork abilities.
* Proficiency with General Practice clinical software (EMIS, DocMan, Klinik, Surgery Connect) and computer literate.
* Commitment to patient-centred care, confidentiality, and ethical conduct.
Personal Qualities
* Good level of IT skills/typing skills – computer literate in Microsoft Word, Excel and Outlook.
* Ability to communicate effectively and sensitively, both verbally and written.
* Excellent organisational skills and ability to manage systems and paperwork.
* Strong attention to detail and ability to transfer accurate information.
* Work well under pressure and meet deadlines.
* Ability to adapt and respond to change.
* Use own initiative, seeking advice when necessary.
* Demonstrate enthusiasm and a strong sense of team spirit.
* Able to promote good working relationships.
Essential Knowledge and Experience
* Understanding of Information Governance and GDPR.
* Understanding of CQC Key Lines of Enquiry and inspection process.
* Familiarity with clinical governance, safeguarding, infection control and incident reporting systems.
* Experience within the NHS or similar health care setting.
* Experience in a customer focused environment.
* Experience of using a clinical medical IT system or similar.
* Experience with audits, policies, SOPs and training staff.
Desirable
* AMSPAR qualifications.
* Evidence of working within a multidisciplinary team.
* Knowledge of primary care in the NHS and compliance policies.
* Experience of Health and safety regulations and compliance within a Health Care setting.
* Experience in healthcare administration, governance, risk or compliance.
* Computer literate in EMIS clinical system.
Education
* Essential: Educated to GCSE level or equivalent, including Maths and English (Grade C or above).
* Desirable: A levels or equivalent.
Additional Requirements
* Flexibility and willingness to support all multidisciplinary teams.
* Attitude of sensitivity, empathy and compassion to the needs of the service users and carers.
* Ability to motivate others.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Confidentiality
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information is to be regarded as strictly confidential.
* Information may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
* Working Within a Healthcare Environment, the Post-holder must take responsibility for their own and others' health, safety and security, including infection control, risk management and use of personal security systems.
* Maintain knowledge of health and safety and infection control statutory guidance, ensuring implementation across the Practice.
* Initiate and manage the training of others in these areas.
* Identify and correct health and safety hazards and infection hazards immediately when recognized.
* Keep own work areas and general / patient areas clean, identify issues and hazards/risks in relation to other work areas, and maintain general standards of cleanliness across the business.
Development and Training
Participation in annual individual performance review. Own development and learning, demonstrating skills and activities to others.
Work Hours and Location
* Part-time: 30 hrs per week over 4 days (Monday, Tuesday, Thursday, Friday).
* Location: Turnpike House Medical Centre, 37 Newtown Road, Worcester, WR5 1HG (travel to Kempsey branch as required).
Posted on 15 October 2025
Employer: Haresfield Surgery
Employer website: https://www.haresfieldsurgery.co.uk/
Disclosure and Barring Service Check is required.
Relevant legislative compliance: Rehabilitation of Offenders Act 1975.
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