Overview
The VacancyPART TIME - 24.5hrs. This role is a great stepping stone for someone looking to advance in the homeless sector or Young Peoples sector. The ideal candidate will have a basic knowledge of ACE's and Multiple Complex needs. The ideal candidate will have experience to support people to get ready for independence and running their own home or have lived experience of this themselves. Job purpose: to be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
Responsibilities
* To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service
* To assist clients with managing their finances, paying rent, managing arrears and accessing benefits
* To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks
* To support individuals to achieve their desired goals
* To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
* To support clients in trauma informed and psychologically informed ways
* To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
* To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
* To provide basic first aid assistance until help arrives (full training is provided)
* To work confidently and efficiently when lone working
* To maintain accurate records on our client management system and ensure these are stored in line with GDPR
* To maintain confidentiality
* To represent the organisation in a professional manner
* To carry out any other reasonable duties required in the interest of the organisation
Role requirements
* Enhanced DBS with Barred List disclosure is required for this role; completed on appointment
* Full driver's licence and access to a vehicle
* The ability to work flexibly across several sites
* Ability to work with clients on a one-to-one basis
* Willingness to work nights and/or weekends
* Willingness to lone work
* Experience in similar sectors
* Experience in customer service roles
Essential criteria
* Good communication skills
* Clear verbal and written English
* Good keyboard skills for data inputting
* Basic knowledge of Microsoft Outlook, Excel and Word
* Polite and assertive manner
* Ability to self-motivate as you will work on your own
* Collaborate well in a team
* Ability to respond calmly in a crisis
* Have an interest and genuine concern for homelessness and related issues
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