Quest Waste Management is a trusted leader in environmental services, specialising in comprehensive drainage, liquid waste, and bulk tanker solutions. With a commitment to excellence, we deliver high-quality, reliable, and efficient services tailored to meet the unique needs of our clients nationwide. Our expertise spans a wide range of drainage challenges, from routine maintenance to complex, large-scale projects. By combining cutting-edge technology with industry best practices, we ensure our solutions remain innovative, safe, and effective. As part of an exciting period of growth, we are looking to strengthen our Leeds Depot team with a motivated and organised Operations Administrator/Planner. Operating nationwide, we specialise in Drainage, Industrial Services, Tankering, and Utility Surveying, supporting clients across multiple sectors with responsive and dependable service delivery. We are seeking a candidate with previous experience in an office environment, ideally within the waste, drainage, or transport sector. You may have worked in scheduling, planning, dispatching, or a customer-facing role. Most importantly, you will have excellent communication, organisational, and IT skills, alongside a friendly and professional manner. Key Duties Include: Answering and responding to calls and emails promptly, delivering excellent customer service to both internal and external stakeholders. Planning and scheduling daily works using our CRM system. Liaising with site operatives and engineers to allocate jobs effectively. Managing inbound and outbound enquiries via telephone and email. Logging all activities accurately within the company CRM system. Coordinating and dispatching jobs efficiently. General administration duties and office support. Processing invoices and maintaining accurate records. Qualities and Attributes (Advantageous): Previous experience in customer service, inbound/outbound calls, and job booking/dispatching. Strong verbal and written communication skills. Experience within the waste, drainage, transport, or industrial services sector. Self-motivated with the ability to work independently and as part of a team. Personable and professional, taking pride in representing both yourself and the company. Willingness to learn new skills and adapt to evolving responsibilities as the company continues to grow. Experience (Advantageous): Customer service/administration: 1 year Microsoft Office: 1 year BigChange CRM System: 1 year Planning or scheduling: 1 year Benefits: • Employer-paid Health Cash Plan scheme with Simplyhealth • Salary sacrifice pension (5% employee / 3% employer) • Ongoing training and development opportunities • Supportive and team-focused working culture