Service Desk Analyst required upto paying £45k per day OFFICE BASED by an impressive, global organisation within the financial sector. The company prides itself on its professional atmosphere and its ability to get things done. The Service Desk Analyst will join the IT Operations Team and serve as the first point of contact for all incoming IT issues including password resets and hardware installations across the companies 100 users within their London and European offices. You should have experience in the support and use of Active Directory, MDM Office 365 Admin and an ITSM Ticketing system. Prior experience supporting a financial environment would be extremely beneficial.
The Role and Responsibilities
This role acts as the first point of contact, providing 1st and 2nd line support spanning the London headquarters and various international offices.
Key day-to-day responsibilities include:
Serving as the primary contact for all incoming IT incidents and requests.
Resolving issues within your skill set (2nd line resolution) or escalating tickets to the appropriate internal people promptly.
Managing user accounts and access, including password resets via Active Directory.
Assisting with the installation, configuration, and support of hardware and software across the organisation.
Managing and supporting all ...