Property Relationship Manager – Overview
Charters Estate Agents is hiring a full‑time, fixed‑term (12 months) Property Relationship Manager to lead landlord and tenant relationships in our Chandlers Ford office. OTE of £27,500–£30,000.
Responsibilities
* Maintain up‑to‑date knowledge of property management industry standards.
* Liaise with contractors, tenants, and landlords to oversee repairs and ensure high maintenance standards.
* Work toward achieving property owners' goals regarding maintenance and budgets, while meticulously maintaining property records.
* Arrange and book property inspections as required.
* Build and maintain ongoing relationships with landlords and tenants, serving as their main point of contact.
* Uphold rigorous property safety standards and legal requirements.
Qualifications
* Strong problem‑solving skills and excellent communication abilities.
* Customer service‑oriented with a confident demeanour.
* Ability to manage tight deadlines and difficult conversations effectively.
* Experience managing multiple tasks simultaneously while prioritising urgent tasks.
* Confidence in leading conversations and managing expectations of all parties.
Benefits
* Smart spending app with discounts at over 900 retailers and well‑being centre resources.
* Employee Assistance Programme with free counselling support sessions.
* Annual leave purchase scheme: buy up to an extra 5 days.
* Smart Tech Scheme for latest gadgets and appliances.
* Cycle2Work Scheme to reduce carbon footprint.
* Enhanced family‑friendly leave for maternity, paternity, adoption, and IVF.
* Competitive base pay aligned with market value plus commission and performance bonuses.
* Special days and celebrations for length of service.
* Comprehensive pension pot.
* Professional development: funding for qualifications to reach full potential.
* Company socials bring people together – work hard, then socialise even harder!
EEO Statement
Charters Estate Agents welcomes applicants of all nationalities, backgrounds, abilities, and perspectives.
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