Customer Support and Aftersales Administrator
Join to apply for the Customer Support and Aftersales Administrator role at Wabtec Corporation
Customer Support and Aftersales Administrator
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Join to apply for the Customer Support and Aftersales Administrator role at Wabtec Corporation
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It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who will you be working with?
Vapor Ricon Europe, part of the Wabtec Group of Companies, is a leading manufacturer and supplier of access products to all sectors of the transportation industry and has been for over 30 years.
Renowned for quality and attention to detail, Vapor Ricon’s range of products includes lifts, hoists, ramps and complementing products such as wheelchair restraints, floor adaptions and seating. The company supplies both the domestic and commercial sectors with innovations in accessibility and facilitates travel for all.
Salary: £Competitive
Location: Location: Remote
Hours: Monday, Tuesday and Wednesday 08:30am to 16:30pm – Can be flexible
Contract type: Permanent, Part Time
How will you make a difference?
We are seeking a part-time Customer Support and Aftersales Administrator to serve as a key point of contact for both employees and external vendors. This role is for 24 hours per week, on Monday, Tuesday, and Wednesday—days, however, some flexibility is possible.
What You Will Be Doing…
* Handle general sales and spare parts enquiries via email and phone
* Create and manage orders in Oracle, including stock checks, delivery confirmations, and customer documentation
* Organise operational documents, such as pick notes
* Allocate jobs to team members and service partners
* Verify service agent invoices and maintain control spreadsheets
* Manage incoming phone calls and route them appropriately
* Liaise with external suppliers when needed
* Respond to client queries through various channels (email, phone, in-person)
* Provide administrative support and ensure smooth daily operations
What do we want to know about you?
* Proven work experience as an Administrative Coordinator, Administrator or similar role
* Hands-on experience with MS Office Suite (particularly MS Word and MS Excel)
* Familiarity with office equipment
* Solid time-management abilities with the ability to prioritise tasks
* Excellent verbal and written communication skills
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.
Legal authorisation to work in the United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
* Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.
Apply today!
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Manufacturing
* Industries
Railroad Equipment Manufacturing
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