Overview
The Patient Safety team sits within the Corporate Directorate of Nursing and Quality. The team sets the strategic direction for patient safety and delivers both reactive and proactive patient safety improvement work, including education and training to enable and support frontline staff to keep patients and staff safer. The job purpose is to support the delivery and embedding of a culture of continuous learning and quality improvement within the Trust. The post holder will lead day-to-day delivery and development of key workstreams to ensure service improvements and the achievement of the patient safety strategy objectives. They will apply systems thinking, human factors understanding and just culture principles to address safety incidents to maximise learning and support services to embed identified safety improvements. The post holder must hold a full, valid UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Responsibilities
* Act with integrity, be professionally responsible and accountable for own workload, and develop constructive working relationships with clinical and operational staff.
* Support the development of systems and processes to enable oversight of quality data themes and trends; work with staff and partners to identify opportunities that improve safety and implement programmes delivering effective and sustainable change.
* Facilitate after-action reviews (AARs), ensuring the correct involvement and that attendees are prepared and supported.
* Communicate highly complex, sensitive and distressing information effectively to patients, families, carers and staff with compassion, empathy and support.
* Support organisational resilience to react promptly to adverse events (safety-I) and promote continuous and meaningful learning from everyday work (safety-II).
* Participate in developing key transformational programmes, strategies and priorities with milestones, risks and outcome measures, working closely with stakeholders.
* Provide training and support to teams on patient safety and incident reporting and handling; provide Duty of Candour/Being Open training to staff.
* Be responsible for liaising with Directorates on patient safety incidents and learning responses.
* Assist the Head of Patient Safety and Quality and Safety Manager in collating and analysing complex data to support reporting of KPIs, compliance assurance and board reports.
Qualifications and requirements
* Full, valid UK driving licence with access to a car/vehicle for business purposes (unless excluded due to a disability as defined by the Equality Act 2010).
* Experience or ability to apply systems thinking, human factors and just culture principles to safety improvement work.
* Ability to communicate complex information effectively to diverse stakeholders.
Training and development
* Provide training and support to teams including induction on patient safety and incident reporting and handling.
* Provide Duty of Candour/Being Open training to staff.
About KMPT and our values
At KMPT, we are serious about diversity and inclusion, and we are working to build this into our DNA. We welcome applications from people from diverse backgrounds and actively encourage applications from under-represented communities for our roles, including senior roles like this one.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life. We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC. Each year we care for over 2,000 people in our hospitals and 54,000 people in the community. We employ over 3,800 people from 66 nationalities and serve an increasingly diverse range of communities across rural and urban areas. You will be joining friendly, passionate colleagues who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard, and everyone from cleaners and porters to the chief executive and chairman is recognised as playing a vital role in providing an exemplary service.
Our strategy
Our mission is what we set out to do every day: we deliver brilliant care through brilliant people. Our vision is to provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
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