Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure all work is done safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of your shift for accurate payment.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
If this store has a Post Office Local, your duties will include managing daily operations of the post office. You will need to pass a Post Office Financial and criminal conviction background check; failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs with us during your application.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
• Customers at the heart of everything we do
• Treat others how you want to be treated
• Work together as one team
• Make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily and offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.
We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support details, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, click here.
Benefits include
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
* 20% discount on F&F Clothing in Tesco Stores
* Discounts at Tesco Mobile, Tesco Bank, Vision Express, and more
* Additional colleague benefits and discounts
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
Note: The job is active and not expired.
#J-18808-Ljbffr