Description
Summary
Working with the management and administrative teams supporting the JCQ CIS to deliver the service required by JCQ.
The JCQ CIS work is undertaken by AQA on behalf of the JCQ Awarding Bodies as a contract which runs until August 2020.Section 1 – Accountabilities
Key result areas:
Customer (external or internal)
Being trusted and reliable in assessment design and delivery
Together with the Team Manager, to act as the identified point of contact for other Awarding Bodies.
To assist the Team Manager with the arrangements for the appointment of Inspectors and the despatch of material required by Inspectors in order to undertake visits to centres.
To assist the Team Manager to plan, control and monitor the work of the department efficiently within the constraints of the budget.
Within the overall management of the JCQ CIS work, to take responsibility for the arrangements for and reporting of Access Arrangements visits, inspections of vocational exams and any potential future developments as required.
To take responsibility on behalf of AQA for the planning, allocation and reporting on inspections for centres overseas with all its associated tasks.
Cash (finances)
Ensuring sound financial management and a robust asset base
Planning and coordination for the most efficient use of resources whilst maintaining a background awareness of the need for timeliness, and JCQ-contractual compliance, under the direction of a line manager.
Product and internal processes
Contribute to the Project Library, ensuring that all project related documentation is carefully filed and easily retrievable.
Delivering quality products and outcomes – as recognised by the customer
To contribute to the control, direction and monitoring of the complete cycle of work that is the responsibility of the JCQ Inspection Service team assisting the Team Manager.
To contribute to the maintenance of issues and risk logs associated with the project and to provide timely information to the Project Manager.
People and culture
Ensuring we have great people achieving their potential
To contribute to the training and development of staff within the team.
Technology
Delivering demonstrably secure, reliable, agile and cost-effective systems
To make an appropriate input into the development of IT systems for the JCQ Centre Inspection Service.
Government and external
Providing timely, valued insight and evidence that inform policy
To follow-up communications with centres subsequent to inspections and to support the production of summary reports of Inspections for other Awarding Bodies.
To deal with feedback and contact queries about Inspections, liaising with the Team Manager to ensure a prompt and high quality service including telephone cover for the JCQ Centre Inspection Service.
Working with the management team to provide support and liaison between the work of Centre Registration in AQA, NCNR and the work of JCQ CIS.
Section 2 – Key relationships and performance
Key internal relationships:
Team members, malpractice investigators and case analysts, other departments within AQA.
Key external relationships:
Heads of centre, Chairs of Governors, Exams Officers, other awarding bodies’ malpractice teams, JCQ secretariat.
Key performance indicators:
As determined in consultation with line manager.
Section 3 – Person profile
Knowledge
Understanding of a range of manual and electronic administrative systems - A/T/I
Sound knowledge of office procedures and practices - A/I
Good literacy and numeracy - A/T
Qualifications
General academic or vocational qualification or demonstrable experience for the required role - A
Skills
Supervises the work of a group of staff, including planning, allocating, scheduling and monitoring work - A/P
Plans of an area of work and/or project - A/I
Ability to work with limited supervision - A/P
Promotes good customer care within the section to deliver efficient and excellent customer service to JCQ colleagues as specified in the SLA - A/I/T/P
Trains and encourages staff, contributing to their development - A/P
Identifies and implements change and improvement to systems and procedures relevant to the area of work - A/P
Communicates effectively both orally and in writing - A/I/T
Contributes to the activities required to meet budget constraints - P
Contributes to the speedy resolution of problems - A/I/P
Behaviours
Treating everyone well and with empathy - I/P
Working together - I/P
Openness and honesty - I/P
Abiding by commitments - I/P
Continuous learning and improvement - I/P
Acting in best interests of AQA - I/P
Optimism and determination - I/P
Valuing everyone’s expertise - I/P
Experience
Experience of supervising groups of staff and/or an area of work - A
Experience of managing data on an IT system - A
Planning and revising the scheduling and programmes of work - A
Working in a busy office environment, managing work to deadlines - A
Assessment key (criteria to be assessed at the selection stage)
A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation
Additional
As post holders will or may be visiting customers and centres, there is a requirement for them to complete a Child Safeguarding Declaration in line with the AQA Child Protection Policy.