Retail Customer Service, Newton Aycliffe
Client: Entain
Location: Newton Aycliffe, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 88180f3e6efc
Job Views: 3
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat custom.
What you will do
* Deliver outstanding customer service.
* Always promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions including cash handling.
* Help demonstrate our products & betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location, including weekends and bank holidays.
Your typical weekly rota will be 20 hours, comprising a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
We believe in work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or older to work in our betting shops.
* Passion for delivering great customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations professionally and calmly.
Additional Information
What we offer
Joining Entain means a competitive salary, plus benefits such as:
* Optional overtime (subject to availability).
* Pension Scheme and ShareSave plan.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
We celebrate diversity and are committed to creating an inclusive environment. If you need adjustments during recruitment, please contact us.
#LI-DNI
We are dedicated to creating a diverse, equitable, and inclusive future, respecting all identities. We adhere to all applicable employment laws and ethical hiring practices globally.
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