United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
* A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
* Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
* A comprehensive healthcare plan through our company-funded scheme
* MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
* Best Doctors
* Salary Finance
* Wealth at Work courses
* Deals and discounts
* EVolve Car Scheme
* Employee Assistance Plan
* Mental health first aiders
* ShareBuy
* MORE Choices flexible benefits
* Enhanced parental leave schemes
Job Purpose
The Water Fittings Enforcement Team is a dynamic and specialised group of professionals committed to safeguarding public health and water quality through regulatory compliance. Operating across the region from Crewe to Carlisle, the team ensures adherence to the Water Supply (Water Fittings) Regulations 1999 and supports the enforcement of Section 75 of the Water Industry Act.
This role offers the opportunity to lead a central support team within a regulated environment, contributing to the planning, execution, and follow-up of inspections and enforcement activities. It requires a strong focus on compliance, stakeholder engagement, and operational excellence. Ideal candidates will bring experience from regulated industries, a logical and analytical mindset, and a passion for protecting public health and environmental standards.
Accountabilities & Responsibilities
Team leadership
* Lead and manage a central support team, ensuring effective resource allocation to meet operational, regulatory, and customer service demands.
* Foster a culture of continuous improvement through coaching, mentoring, and performance development.
* Monitor team performance against service standards, regulatory expectations, and internal KPIs, driving accountability and resilience.
Regulatory operations & scheduling
* Oversee the scheduling of inspections and enforcement activities using business systems (e.g., JIRA, Salesforce), ensuring efficient deployment of field resources.
* Collaborate with technical officers to ensure inspection data is accurate, complete, and delivered in a timely manner.
* Support the Enforcement Manager in managing inspection outcomes, follow-up actions, and resolution of complex or high-risk cases.
Stakeholder engagement
* Assist in managing escalated enquiries, complaints, and regulatory queries from customers and internal stakeholders.
* Act as a liaison with the company’s legal team, supporting enforcement actions and regulatory compliance.
* Ensure all communications are professional, clear, and aligned with company values and regulatory obligations.
Compliance & enforcement
* Support the identification, investigation, and resolution of non-compliance issues, ensuring appropriate enforcement actions are taken.
* Contribute to the development and delivery of enforcement strategies and regulatory reporting.
* Maintain accurate records of compliance activities and performance metrics to support internal and external reporting requirements.
Technical Skills & Experience
* Strong understanding of regulatory frameworks and enforcement processes, ideally within the water industry or other regulated sectors (e.g., environmental, utilities, health & safety).
* Proven experience in team leadership, performance management, and resource planning.
* Excellent communication and stakeholder engagement skills, with the ability to influence and collaborate across teams.
* High level of analytical thinking and problem-solving ability, with a logical approach to interpreting technical and regulatory information.
* Proficiency in Microsoft Office applications.
* Experience in operational, regulatory, or customer service roles within a compliance-focused environment.
* Organised, self-motivated, and results-driven, with a commitment to maintaining high standards of regulatory compliance.
Familiarity with business systems such as JIRA, SAP, and GIS platforms (e.g., Aquavista/OneMap) is advantageous, but not essential. Training and support will be provided where needed.
Qualifications
Essential Qualifications:
* Graduate level (or equivalent) with a strong background in science, engineering, or a related discipline.
* Full UK Driving Licence.