A leading and well-established M&E and Building Contractor based in Central London are looking for an Operations Support Manager to join their maintenance team. They have an outstanding reputation within the industry and excellent long-term clients ensuring that this role is ideal for someone looking for a long-term position where you can develop a career. The role is to ensure the smooth running of the maintenance department ensuring successful delivery and the meeting of the SLA's. This is a vital role and will be key in ensuring the long-term success of the maintenance department. The ideal candidate will have experience in a similar position ideally, within an M&E Maintenance department. Roles and Responsibilities Responsible for the successful delivery of support services to the maintenance business, ensuring all services are delivered in line with the governance structure Provide scheduling of planned and reactive support to both self-delivery and sub-contractor to meet the contractual requirements across our mobile portfolio Provide a helpdesks function, supporting our client base to ensure response works and contractual enquires are directed effectively to the correct resource. Manage the OOH support service Support with business administration providing admin support to the contract management team, maintaining / auditing contract management files Completion, management and administration of all financial records including but not limited to invoices, credits, final accounts WIP and debt Create and maintain Asset registers on CAFM system Person Specification Demonstrable experience of working with a CAFM / scheduling system, managing field service engineers Minimum 2 years experience in a similar administration role Demonstrable management experience in a Maintenance/operational support role Leadership experience combined with a good working knowledge of the M&E maintenance Commercial Aptitude, demonstrate the ability to manage commercial disputes both financial and operational Strong presentation skills, with the ability to effectively create and deliver effective written reports and verbal presentations