FRENCH SELECTION (FS)
French speaking Customer Support
Location: Cambridge
Salary: up to £27,000 per annum
Ref: 5510F2
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5500F2
The Company:
Successful international company expanding operations across the UK and Europe
Main Duties:
You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence. minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress
The Role:
- Verifying booking details with customers and scheduling upgrade appointments
- Recording communications in the company's CRM system
- Ensuring customers are called back on a timely manner
- Building lasting relationships through great customer service
- Managing daily targets to ensure timely completion of unit replacement
- Coordinating with installers and managing their schedules
- Minimising loss of customers by monitoring the upgrade process closely
- Flagging-up at risk accounts
The Ca...