We pride ourselves on being a friendly, independent letting agency committed to providing a professional and personable service to both landlords and tenants. Based in Morecambe, we manage a growing portfolio of properties across the area, focusing on delivering excellent customer service and maintaining strong local relationships. As a Lettings Negotiator, you will play a key role in ensuring the smooth running of our lettings process. From marketing and viewings through to applications, move-ins, inspections, and ongoing tenancy management, you'll be at the heart of delivering a positive experience for our clients. This is a varied and rewarding role in a small, supportive team where every day is different, and your input will directly contribute to the continued growth and success of the business.
Responsibilities
Client Management and Communication:
* Serve as a friendly and professional point of contact for potential tenants and landlords.
* Handle enquiries promptly via phone, email, and property portals.
* Arrange and conduct property viewings, ensuring a positive experience for all clients.
Relationship Building:
* Build and maintain strong relationships with landlords and tenants.
* Provide regular updates to landlords on property marketing, viewings, and tenant applications.
* Address queries and concerns with professionalism and empathy.
Property Marketing and Applications Advertising:
* Create engaging property listings with accurate descriptions and quality photos.
* Use online portals and social media to market properties effectively.
Applications:
* Process rental applications, including running credit and reference checks.
* Ensure all tenant applications are complete, compliant, and communicated clearly to landlords.
Property Management Support Inspections and Reports:
* Carry out routine property inspections, reporting on condition and liaising with landlords and tenants to resolve issues.
* Prepare detailed check-in and check-out inventories and reports.
Maintenance Coordination:
* Log, monitor, and follow up on maintenance jobs.
* Liaise with tradespeople and contractors to ensure work is completed to a high standard.
* Arrange statutory compliance checks (e.g. gas safety, EICR, smoke alarms).
Compliance and Legal Duties
* Ensure all lettings activities comply with current legislation and company policies.
* Serve legal notices and prepare rent increase letters in line with regulations.
* Maintain accurate records of all landlord and tenant communications.
5. Office and Administrative Support
* Support the wider team with general administration, including answering phones, handling emails, and maintaining databases.
* Assist with social media and marketing campaigns to promote the agency brand.
* Contribute to maintaining an organised and welcoming office environment.
About You
* Friendly, professional, and confident when dealing with people.
* Able to manage your own workload, prioritise tasks, and problem-solve independently.
* Strong written and verbal communication skills.
* Previous experience in property, sales, or another customer-facing role is desirable but not essential.
* A team player willing to support colleagues in a small business environment.
Requirements
* Full UK driving licence and access to your own car.
* Confident using computers, CRM systems, and online platforms.
Hours and Flexibility
* Part-time role: 15 hours per week initially, with potential to increase.
* Hybrid working: combination of home, office, and property visits.
* Additional hours may be required during busy periods.
Job Types: Part-time, Permanent
Pay: £9,523.80 per year
Expected hours: 15 per week
Benefits:
* Flexitime
* Work from home
Work Location: Hybrid remote in Lancaster LA1 4XQ