Service Coordinator Salary: £25,000 – £28,000 Location: Gillingham, Kent Hours: Monday to Friday, 8:30am – 5:00pm Day-to-day responsibilities include: * Setting up new and renewed service contracts for clients * Raising contract renewal quotes and following up * Liaising by phone (not just email) – we value that personal touch * Keeping internal systems updated with accurate contract data * Coordinating with other departments to ensure smooth handovers * Helping resolve any queries, delays or billing issues quickly and professionally What you’ll need: * At least 2 years' experience in a customer service role * Confident, friendly, and professional phone manner * Great attention to detail and an organised approach to workload * Good computer skills and ability to learn new systems quickly * Willingness to develop – full training is provided What's in it for you: * £25–28k salary depending on experience * Training in fire & security industry practices * Supportive team environment * Clear path to progress in customer service or operational roles