Customer Service Advisor Temporary Opportunity Wakefield - Hybrid £12.25 per hour 37.52 hours p/week 5 days from 7 Winsearch UK is currently working with a major retailer of party and gifting products to appoint several Customer Service Advisors on a temporary basis. This is a seasonal opportunity and will require flexibility from successful candidates. Customer Service Advisor The Role: Are you passionate about helping people and creating great customer experiences? Join our friendly and supportive Customer Service team in Wakefield, where you'll be at the heart of keeping our customers happy - whether they're shopping in-store or online. As a Customer Service Advisor, you'll handle customer queries via phone, email and live chat, making sure every customer feels heard, valued, and supported. You'll work across multiple channels, resolving issues quickly and effectively while keeping the customer at the centre of everything you do. It is essential that you are flexible, solutions focused and, able to work in a fast-paced environment. Key responsibilities include: Respond to customer enquiries by phone, email, and live chat Support both retail and online customers with orders, deliveries, and returns Maintain high service standards and meet performance KPIs Collaborate with colleagues across retail, logistics, and head office teams Ensure policies and processes are followed to deliver a consistent service Use sound judgement to make decisions and escalate issues when needed Customer Service Advisor Qualifications and Requirements Previous experience in a Customer Service, Call Centre or Contact Centre environment or retail is essential Experience working in a fast-paced environment is essential Confident communicator with excellent written and verbal skills Comfortable using Microsoft Outlook and Excel A team player with a positive, can-do attitude High attention to detail and ability to multitask Experience handling omni-channel communication (live chat, email, telephone) is a plus You'll be part of a welcoming, people-focused business that values teamwork and customer satisfaction above all else. Full training and ongoing support are provided to help you succeed in your role and grow your skills. Customer Service Advisor Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website and follow us on