End Date Thursday 21 May 2026
Flexible Working
We support flexible working. Flexibility in when hours are worked.
Job Details
* Job Title: SOC- Order Management Advisor - Watford
* Salary: £30,609 rising to £31,809 in April 2026
* Location: Watford
* Hours: Full-time
* Working Pattern: Hybrid – at least three days per week (60%) at the Watford office. During training, 5 days per week required until competent.
About This Opportunity
This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships.
* Ensure all orders captured within a 24‑hour turnaround while preparing contracts with employer‑specific details.
* Liaise with dealers to ensure vehicles are accurately and effectively ordered.
* Work with Pricing and Data teams to confirm manufacturer pricing, discounts, and manage monthly price increases.
* Provide exceptional customer service via first contact resolution, meeting KPIs and SLAs by phone and email.
* Take on bespoke and ad‑hoc tasks allocated by Line Manager.
What You’ll Need
* High accuracy levels and attention to detail
* Motivation to achieve targets individually and as part of a team
* Excellent verbal and written communication skills
* Polite and professional telephone manner
* Strong organisational and time‑management skills
Experience That Would Be Useful
* Office 365
* Previous purchasing experience
* System experience – eBonn DACS and Salesforce
About Working For Us
We’re inclusive and celebrate diversity. We welcome applications from under‑represented groups and are disability confident, offering reasonable adjustments in recruitment.
Benefits
* Generous pension contribution of up to 15%
* Annual performance‑related bonus
* Share schemes including free shares
* Flexible benefits such as discounted shopping
* 22 days’ holiday, plus bank holidays
* Well‑being initiatives and generous parental leave policies
Interested? Get in touch.
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