3rd Line Infrastructure Engineer
Salisbury – Hybrid working (mix of office, home, and client site)
£38,000 – £45,000 DOE Driving licence required – client site visits involved
* Are you an experienced 3rd Line Engineer with a solid MSP background?
* Do you enjoy tackling a mix of infrastructure and networking challenges?
* Looking for a role that keeps you hands-on, technical, and client-facing?
This role could be a great fit.
Join a growing and well-regarded Managed Service Provider as part of their senior engineering team. You will take ownership of escalated issues, support and guide more junior engineers, and lead on technical projects for a range of SME clients.
What you will be doing:
* Providing 3rd line support and infrastructure troubleshooting
* Leading smaller client projects and rearchitecting customer networks
* Acting as an escalation point for complex issues
* Installing, configuring, and supporting client environments across servers, networks, and cloud platforms
* Mentoring junior engineers and ensuring quality technical delivery
* Attending client sites when required (local travel)
Core technical skills we are looking for:
* Windows Server (setup, troubleshooting, maintenance)
* Microsoft 365 administration and support
* Active Directory & Group Policy
* Network support – routers, switches, firewalls (WatchGuard experience a bonus)
* TCP/IP, DNS, DHCP
* Strong experience with remote and on-site troubleshooting
* Comfortable working across a broad IT estate (hardware, software, cloud, networking)
* Experience delivering infrastructure projects and identifying opportunities for improvement
You will need:
* Experience in a 2nd/3rd line role within an MSP environment
* Strong communication skills and client-facing confidence
* A methodical and calm approach under pressure
* Full UK driving licence and access to your own vehicle
This is a varied and rewarding role that offers technical autonomy, exposure to different technologies, and a culture that values learning and initiative.
If you are ready for a new challenge where no two days are the same — we would love to hear from you.
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