Head of Service – Responsive Repairs – Local Authority Client based in West of England £659 PAYE – £850 per day Umbrella (Inside IR35)
37 hours per week
6 month ongoing contract
This is a senior leadership position responsible for the delivery and ongoing improvement of responsive repairs and voids services across the Council’s housing stock. The role will lead operational teams and contractors to ensure high‑quality, customer‑focused repair services, while contributing to the wider strategic direction of Housing Services.
Responsibilities
Lead the delivery of responsive repairs and empty homes (voids) service
Oversee surveying, diagnostics, scheduling and operational performance
Manage contractor performance to ensure quality, value and compliance
Ensure properties are maintained to a safe and compliant standard
Drive service improvement, efficiency and customer satisfaction
Manage budgets and resources to meet financial and performance targets
Work closely with senior stakeholders and elected members
Contribute to wider Housing Service leadership and strategy
Qualifications
Extensive experience managing responsive repairs within a social housing environment
Proven track record at a senior management or Head of Service level
Strong contractor and performance management experience
Experience managing budgets and delivering efficiencies
Excellent stakeholder management skills within a public sector setting
Strong leadership and team development capability
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