Introduction Our Purpose and Ambition NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world. NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential. We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services. Description The Role NextSense has an exciting opportunity for a Professional Support Officer (PSO) to join our team at team, with roles available on a permanent full- time basis. This positions is based at our Blackburn site, with work scheduled from Monday to Friday. As a friendly face on our team, the Administration Assistant plays a crucial role in ensuring that our Deaf and Hard of Hearing clients receive exceptional service. Reporting to the Client Services Network Lead ‑ Victoria, you will support the smooth and efficient delivery of client services through accurate administration and appointment coordination. Your genuine care for clients will shine through as you prioritise their wellbeing and contribute to a positive, supportive environment for both our clients and clinicians. You’ll make a difference in this role by: providing high quality customer service as the first point of contact for all clients, families and incoming enquiries effectively using the electronic client management system to schedule appointments, maintain records and bill clients providing support to NextSense therapists and teachers of the deaf such as calendar management, assisting with operational tasks and projects ensuring the smooth day to day running of reception services while also providing administrative support to other NextSense services liaising with clients, visitors and external partners such as hospitals, cochlear implant providers and other allied health professionals assisting in monitoring service agreements for National Disability Insurance Scheme (NDIS) funded clients What we can offer you Competitive remuneration 100% salary packaging allowing you to increase your take home pay Extensive personal/carer’s leave 2 weeks paid leave over Christmas in addition to 4 weeks annual leave Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer Access to industry leading education and professional development Collaborative work environment Wellbeing program including Employee Assistance Program Skills And Experiences To be successful in this role you'll need to demonstrate you meet the following selection criteria. Essential: Working knowledge of Microsoft Office applications Prior experience using a client management system/platform Demonstrate effective time management and teamwork Prior experience providing administrative support and following established procedures and guidelines Excellent verbal and written communication skills Working With Children Check NDIS Worker Check Desirable: Prior experience providing administrative support to allied health professionals or in the health/disability sector Working knowledge of the National Disability Insurance Scheme (NDIS) framework We’re here to help. If you have any further questions, please reach out to our hiring manager Kelly Elward at Kelly.Elward@nextsense.org.au. Good luck! NextSense is a child safe organisation, candidate compliance with child protection legislation is essential.