Job Description
Housing Options Officer Undertake home visits as appropriate in order to minimise the incidence of parent, relative and friend evictions and to ensure that all necessary steps and actions are undertaken in order to avoid homelessness where possible and practicable
Issue relevant statutory decisions and ensure that any statutory notices required under relevant legislation are served in accordance with the law.
Housing Options Officer Assist in the support and monitoring of the Council’s temporary accommodation schemes when the service is under pressure due to demand of re-let units for homeless households or when advisors are absent from work
Assess daily safeguarding referrals in accordance with the Councils safeguarding processes and refer on if necessary when meeting the criteria/thresholds and ensure central restricted safeguarding forms are updated on the internal systems in accordance with safeguarding processes
Undertake relevant referrals to assist vulnerable people e.g. food parcels, furniture project, financial support etc.
Housing Options Officer Deliver training as required and promote the range of options available to relevant stakeholders regarding prevention of homelessness
Represent the Housing Options service at meetings, forums and panels as requested by line managers ensuring that appropriate advice, presentations and recommendations are made, e.g case conferences, MAPPA, MARAC (maybe outside office hours) and attend court on any matters as required.
Assist with the Council’s income collection for all temporary accommodation units and ensuring arrears are monitored and pursued by the relevant debt collection processes.
Housing Options Officer Determine and secure suitable accommodation for those households the council has a duty towards
Assist in the delivery of any actions identified through the Council’s Homelessness Strategy
Liaise and facilitate with the Council’s Lettings scheme and the customer, to ensure effective allocation of suitable accommodation is obtained
Housing Options Officer Undertake general duties to ensure efficient running of the service. This includes To responding to out of office hours emergencies by part of an on call rota; working across any Council site/drop in location as directed under the shared service arrangements; ensuring accurate and up to date case records are maintained of all cases and providing necessary performance information and provide support and advise other officers as required.