North Warwickshire Borough Council is seeking to appoint an IT Apprentice to join its small ServiceDesk team.
The successful candidate will be expected to work as part of a small team, carrying out support activities for the Councils users, IT infrastructure, printers, telephones, and hardware (including PCs, mobile devices, and laptops), as well as assisting with the rollout of Windows 11.
Applicants must have an interest in IT and be willing to obtain a qualification in IT Support Technician Apprenticeship with Baltic Apprenticeships. This will be delivered through online study, led by a tutor, and will include workplace projects.
The role requires someone who is adaptable, flexible, positive, and able to work well with colleagues.
The duration of the appointment is 15 months.
In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Work as part of the Technical Support Service Desk Team to provide support to users of Council Systems.Support will be face-to-face, telephone, and remote.
- Commit to studying for the IT Support Technician Apprenticeship course with Baltic Apprenticeships.The course is two days
[TB1] every six weeks, online and tutor led, with completion of workplace projects.
- Gain an understanding of all Council systems aiding in the diagnosis of any issues, and the ability to use the Microsoft suite of office products to be able to support and train staff.
- Initially work under close supervision but leading to ownership of incidents following them through from initial diagnosis to closure but defer any complex calls to another member of the Technical team.
- Install and configure new PC hardware, software and peripheral devices, mobile devices, and virtual desktops.
- Carry out changes on Active Directory, Office 365, Azure: administering user accounts and permissions, including adding and deleting users.
- Assist with the maintenance of departmental and corporate systems, including the installation of client patches, fixes and full releases as required.
- Daily support of staff, senior management and councillors both informally and formally, face to face and over the telephone, assisting with issues and also giving training and guidance when required.
- Carry out other technical procedures as directed by Senior Support Officer
Service Desk, Technical Support Manager or other senior members of IT staff.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours
&
Benefits:
£14,918 - £24,076 per annum
Monday to Friday 08:50am
17:15pm with a 30 minute lunch
20 days holidays plus bank holidays
Team building events
Charity events
Desired Qualities, Skills and Knowledge:
Grade 4 in Maths and 5 in English is essential for this role
Confident person
Good time keeper
Keen to progress in a career in IT
Willingness to learn
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with North Warwickshire Borough Council. If your application is then successful, one of their recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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