We have a fabulous opportunity for an experienced Ticketing Manager from a Tour Operator background to join an established, successful Birmingham based Travel Company. You will be responsible for the daily operations of the Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. You will be GDS (ideally Amadeus & Galileo) expert with experience of managing a small team. Starting salary is up to dependent on experience. Hours of work are between Mon - Fri 9am - 6pm (some out of hours cover) and ideally will be based in our client's Birmingham office on a hybrid basis.
JOB DESCRIPTION
* The main aspect of the role will be to oversee the ticket department on a daily basis
* Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues
* Ensure that all Q's are checked at the end of the day to ensure that all tickets have been issued
* Ensure that tickets are issued within deadlines
* Ensure that all re-issues are completed within deadlines
* Ensure that auto tickets are running on a regular basis
* Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met
* Monitor ticket match fail and ensure that it is kept up to date
* Assist with the BSP Ticket Audit
* Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes
* Arrange for other necessary alterations to the booking that have arisen as a result of the schedule change, and update back office system to reflect schedule changes
* Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed
* Assist with airline refund and ensure they are processed within set guidelines
* Investigate any ADM's received and ensure that if required they are disputed with the airlines
* Ensure that E-tracker refunds are kept up to date and processed from the reports
* Assist the reservations team with any fare queries if required and liaise with scripting company
* Assist with releasing fares into Amadeus / Galileo
* Monitor and take action to address any discrepancies on the TINS report
* Deal with fare queries from online partners and ensure that fares are released correctly into GDS
* Complete rebooking of flights, hotels and transfers when needed
* Out of hours support when required on a Rota basis or to cover sickness
EXPERIENCE REQUIRED
* Solid experience of hands on managing an ticketing team for a Tour Operator is essential
* Experience of ticketing and reissuing for multiple airlines
* Solid experience of native GDS Amadeus and/or GDS Galileo
* Full Rights to Work in the UK
THE PACKAGE
This role is primarily office based near Birmingham as you are managing a small team who are office based and this a very collaborative role, flexibility to consider hybrid. Starting salary is up to £35k pa plus benefits to be discuss at interview.
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