The Care Coordinator Palliative Care Support Hub (PCSH) works within the Palliative Care Hub provided by Rowans Hospice and Hampshire & Isle of Wight NHS Trust Team. The role is professionally supported by the Hub Clinical Lead and operationally accountable to the Clinical Director. It is based at Rowans Hospice, Purbrook.
The Care Coordinator PCSH will play a key role in coordinating referrals, supporting the Hub Clinician, and ensuring individuals and families receive timely, compassionate, and well‑coordinated palliative care.
Main duties of the job
* Act as a first point of contact for individuals, families, and professionals accessing the Palliative Care Hub.
* Coordinate referrals, support triage of information, and support safe, effective care pathways.
* Provide high‑quality information, signposting, and emotional support within the boundaries of the role.
* Ensure accurate documentation, data quality, and compliance with governance standards.
* Support the Hub Clinician in managing workflow, risk, and communication across services.
* Contribute to a collaborative, values‑driven team culture.
Qualifications and experience
* Excellent interpersonal and communication skills.
* Ability to manage sensitive and confidential information.
* Ability to work effectively under pressure in emotionally challenging situations.
* Strong organisational, time‑management, and data‑entry skills.
* Understanding of palliative care principles or willingness to learn.
* Ability to recognise limitations of the role and seek advice appropriately.
* Strong analytical skills and ability to manage multiple tasks.
* Competent digital skills, including use of electronic records.
* Experience working in a health or social care environment.
* Experience using SystmOne, RiO, or similar systems.
* Adaptability to changing IT systems and willingness to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary to submit a Disclosure and Barring Service check to confirm the absence of any prior criminal convictions.
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