Amazon Connect Architect
6 Month contract initially
Based: Mostly remote - Max 1 day p/w = Edinburgh
Rate - £500 - £520 p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Amazon Connect Architect on a long term program of work.
Key Responsibilities:
* Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call life cycle, Agent experience and operational model
* Define logical, physical, and integration architectures aligned to AWS best practices
* Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High availability and multi region design considerations
* Ensure scalability, performance, and service resilience are Embedded into the solution design
* Define integration patterns using AWS Lambda, APIs and event driven mechanisms, data persistence and downstream system integrations
* Ensure Real Time and post call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, Call recording, monitoring, and reporting
* Ensure analytics solutions meet operati...