Overview
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Key Responsibilities
* Have a clear focus on delivering great availability for your customers.
* Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
* Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people
* Proactively support and work with the Talking Shop Rep in your store.
* Support team engagement in your store.
* Play a part in creating an inclusive culture where everyone can be their best.
* Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
Doing the right processes and doing them right
* Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
* A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
* Follow and implement all cash handling and security policies & processes.
* Play your part in providing the best digital service through implementing all "One Best Way" processes.
Leadership: Your leadership approach should be at the heart of everything you do
* Love your customers by being approachable.
* Look after our own by being respectful.
* Work together by being enthusiastic.
* Hate waste by taking action.
* Care about the business and our people by being considerate.
Qualifications
* Experience in a retail management or supervisory role ideal but not essential.
* Communicates effectively with every colleague to deliver store tasks first time, every time.
* Plans and organises the shift, using every member of the team.
* Provides balanced feedback when needed to improve the performance of every colleague.
* Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits and Perks
* 15% discount in all Iceland and The Food Warehouse stores.
* 28 days holiday (including Bank Holidays).
* Christmas vouchers - increasing with length of service.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option to join a healthcare plan.
* Grocery Aid for free and confidential financial, emotional and practical support.
* Clear career pathways with opportunities for development and progression.
* A supportive and inclusive work environment.
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