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Location: Based at the head office - Memorial House, Coalville, Leicestershire
Hours: 35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm, on a rota basis (Various hours available – full and part time positions)
Salary - £26,722 gross per annum (RFJ 4) Pro rata for part time positions
The Role
The Customer Service Advisor is a key role within the business, acting as the first point of contact for our customers. Responsibilities include handling a range of queries from paying rent to reporting repairs, and dealing with sensitive issues with respect and consideration for each customer.
No two days are the same; training will be provided on the job, so prior housing experience is not necessary. However, a background in contact centre work and a passion for Customer Service are essential.
You should have an excellent telephone manner, as scripts are not used. You need to be empathetic, professional, and comfortable with technology. Strong written communication skills are also required for handling emails and web portal queries between calls.
The position is based at our newly refurbished head office in Coalville, Leicestershire. After passing the probationary period, there will be flexibility to work both from the office and remotely.
If successful, you will join a dynamic organization with an excellent culture. Benefits include agile working, private healthcare options, and a strong focus on health and well-being. There are ample opportunities for personal and professional growth, and the reward of helping communities thrive. Our state-of-the-art workspace offers a great environment and great colleagues.
About us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves on delivering high-quality homes and services that foster sustainable communities.
Our vision is to be the best social housing and care provider in the country, leading the market as a service provider and employer.
Our values
We value Integrity, Diversity, Openness, Accountability, Clarity, and Excellence. We seek individuals who embody and promote these values.
Company Benefits
Our package includes:
* 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time). The call centre is closed on all bank holidays and between Christmas and New Year.
* Contributory Social Housing Pension Scheme (employer contributions matched up to 8%).
* Health Cash Plan and Enhanced Employee Assistance Program (provided by BHSF).
* Various training and development opportunities (we are an Investors in People accredited organization).
* Options for flexible working and remote work where feasible.
Qualifications
Educated to GCSE level in Maths and English.
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